Your questions
Frequently asked questions
Online CBT and counselling with qualified UK therapists, available to clients in the UK and internationally. £68 per 60-minute session, booked one session at a time.
Getting Started
CBT focuses on understanding how your thoughts, emotions and behaviours affect one another. It can help you identify unhelpful patterns and develop practical ways to respond differently. Counselling gives you space to explore your feelings, experiences and difficulties in greater depth. Many of our therapists integrate different approaches and tailor sessions to each client's individual needs.
You do not need to decide which type of therapy you need before booking. You can read about each therapist's experience and approach on their profile. During your first session, your therapist will discuss what you are experiencing and how they may be able to help. Therapy can then be tailored to your needs and what you would like to achieve.
No. You do not need a GP referral or a formal diagnosis. You can choose a therapist and book directly through our website.
Your therapist will ask what has brought you to therapy, how your difficulties are affecting you and what you would like to change. It is also an opportunity to ask questions and see whether you feel comfortable working with the therapist. You will not be expected to discuss anything you are not ready to talk about.
Sessions and Therapists
No. You can book sessions as often as feels helpful for you. Some clients choose weekly sessions, while others leave more time between appointments. Sessions are booked individually, with no commitment to continue for a set number of sessions.
You can view each therapist's profile to learn about their qualifications, experience, therapeutic approach and the difficulties they help with. You can then view their live availability and choose who you would like to book.
Feeling comfortable with your therapist is important. If you do not feel that the therapist is right for you, you can choose a different therapist for your next session. You can also contact our administrative team if you would like help considering another option.
Online Therapy
You will need a private place, a reliable internet connection and a computer, tablet or smartphone with a camera and microphone. Your secure video-session details will be included in your appointment confirmation.
Yes. Our online CBT and counselling service is available to clients around the world. You can attend secure video sessions from your home or another private location, provided you have a reliable internet connection. Please consider any time-zone difference when choosing an appointment.
Fees and Booking
Individual therapy costs £68 for a full 60-minute session. Each appointment is booked and paid for separately, with no subscription, package or obligation to continue.
Yes. You can view your therapist's current availability and choose the date and time that suits you. You do not have to commit to the same weekly appointment time.
You can read the therapists' profiles, view their live availability and select the therapist, date and time that suit you. Payment is made securely online when you book. You will then receive an email confirming your appointment and providing the information you need to attend.
Yes. You can cancel or reschedule free of charge by giving more than 24 hours' notice of your appointment time. Cancellations or changes made inside the 24-hour window are non-refundable, because the therapist has already reserved that time for you. Same-day appointments are booked inside that window and cannot be cancelled or refunded.
Confidentiality and Professional Information
Sessions are confidential, subject to the legal, safeguarding and professional exceptions explained by your therapist. Sessions should take place somewhere private and must not be recorded without the therapist's prior written agreement.
Our therapists are qualified and insured. Each therapist's profile explains their qualifications, experience, therapeutic approach and, where applicable, their precise registration or accreditation with a professional body.
This service is not suitable for emergencies or crisis situations. If you or someone else is at immediate risk, contact the emergency or crisis services in the country where you are currently located. In the UK you can call 999, contact NHS 111 for urgent advice, or call Samaritans free on 116 123.
If you need urgent help
This service is not suitable for emergencies or crisis situations. If you or someone else is at immediate risk, contact the emergency or crisis services in the country where you are currently located. In the UK, call 999, contact NHS 111 for urgent advice, or call Samaritans free on 116 123.
Urgent and crisis supportStill have a question?
Our admin team can help you choose a therapist or answer anything not covered here.
Last reviewed by the Online CBT Counselling clinical team.
