This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services.
The Global Therapy Group SG PTE Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and in accordance with UK GDPR and applicable data protection laws.
Please read this policy carefully.
1. Who We Are
The Global Therapy Group SG PTE Ltd operates an online platform that facilitates bookings between clients and self-employed UK-based therapists.
For the purposes of data protection law:
We act as Data Controller for booking, administrative, payment, and marketing data.
Individual therapists act as independent Data Controllers for therapy notes and clinical records.
2. The Information We Collect
We may collect and process the following categories of personal data:
Identity & Contact Information
Name
Email address
Telephone number
Postal address
Personal Information
Age
Gender
Occupation
Marital status
Health & Special Category Data
Information relating to your physical and mental health
Medications
Treatment history
Information relevant to the therapy you are seeking
This information is considered special category data under UK GDPR and is treated with additional protection.
Communication Records
Emails
Website enquiries
Messages
Phone call notes
Payment Information
Payment method details
Transaction records
We do not store full card details. Payments are processed securely via third-party payment providers.
Marketing Preferences
Records of your consent to receive marketing communications
Your communication channel preferences
3. How We Use Your Information
We process your personal data for the following purposes:
A. To Provide Therapy Booking & Administrative Services
To arrange and manage appointments
To communicate booking confirmations and reminders
To process payments
To provide customer support
Lawful basis: Contractual necessity.
B. To Support Clinical Delivery
Therapists use relevant information to assess suitability and deliver therapy.
Lawful basis:
Provision of health care under Article 9(2)(h)
Explicit consent where required
Therapists are independent practitioners and maintain their own clinical records.
C. Legal & Regulatory Compliance
To comply with legal obligations
To respond to lawful requests
To safeguard individuals at risk
Lawful basis: Legal obligation.
D. Marketing Communications (Only With Your Consent)
With your explicit consent, we may send you:
Service updates
Mental health resources
Offers or new service information
General content related to The Global Therapy Group
Marketing communications are entirely optional and not required to access therapy services.
You will only receive marketing if you have actively opted in.
You may withdraw consent at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us directly
Lawful basis: Consent.
We do not use therapy content or sensitive health information to personalise marketing.
4. Confidentiality & Clinical Supervision
Therapists adhere to professional ethical frameworks including BACP, UKCP, or HCPC standards.
Therapy discussions are confidential except where:
There is risk of serious harm to you or others
Disclosure is required by law
Safeguarding obligations apply
Therapists attend regular professional supervision. Case discussions in supervision are anonymised.
5. Sharing Your Information
We do not sell, trade, or rent personal information.
We may share data only in the following circumstances:
With Your Therapist
Booking and relevant information is shared with your chosen therapist to deliver services.
With Service Providers
We may use secure third-party providers for:
Payment processing
Appointment systems
Secure hosting
Email communications
These providers are contractually bound to protect your data.
Legal Requirements
Where required by law, court order, or safeguarding obligation.
6. International Clients
Therapy is delivered by UK-based therapists operating under UK professional standards.
If you access services from outside the UK:
Your data may be processed in the UK
It is your responsibility to ensure accessing UK-based therapy is permitted in your country
Where data is transferred internationally, we ensure appropriate safeguards are in place.
7. Data Retention
We retain personal data only as long as necessary for:
Administrative and legal requirements
Clinical record retention obligations
Accounting and tax compliance
Therapists may retain clinical records in line with professional body guidance, typically several years after therapy concludes.
8. Data Security
We implement appropriate technical and organisational safeguards to protect your personal data, including:
Secure hosting environments
Encrypted communications
Access controls
Secure third-party payment systems
While we take all reasonable precautions, no online transmission can be guaranteed as completely secure.
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion where legally permissible
Restrict processing
Object to certain processing
Withdraw marketing consent at any time
Lodge a complaint with the Information Commissioner's Office
Requests can be made by contacting us using the details below.
10. Cookies & Website Tracking
Our website may use cookies or similar technologies for:
Essential functionality
Performance analytics
Marketing where consent has been provided
You may manage cookie preferences through your browser or cookie banner settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.
The latest version will always be available on our website.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
