Clear expectations
Cancellation policy
The cancellation terms for your appointment are presented before you confirm and form part of your booking terms.
Find The Right Therapist For YouProfessional support, centred on you
Therapy does not have to feel overwhelming. Online sessions give you space to understand what is happening, notice patterns that may be keeping you stuck, and work on practical changes with a qualified therapist.
Please review the cancellation deadline and any applicable fee carefully during checkout. The same information is included with your booking confirmation.
If you need to change an appointment, contact us as early as possible and include your booking reference. Refunds and rescheduling are handled under the terms accepted for that booking.
For the complete contractual terms, read our terms of use. If you need help, contact our team.
Therapy is personal and outcomes vary. This service does not diagnose, guarantee outcomes or replace urgent mental health care.